About Us
Spirit of Greece is a trading division of Spirit of Travel Ltd. Registered in England No. 3847103. Address: 21 East Street, Epsom, Surrey, KT17 1BD. We are members of ABTA no. Y3336.

Reservations
Confirmation of reservations is subject to availability at the time of booking and appropriate payment being received at our offices and in all cases are subject to acceptance of the following Terms and Conditions:

Receipt of payment by credit card, direct bank transfer or any other arrangement mutually agreed constitutes acceptance of our booking conditions. The person making the booking must be 18 years of age or over and in the event that all members of the party travelling are under 18 it is necessary to seek prior acceptance of the booking from the accommodation involved.

Insurance
As a condition of booking it is required that clients take out holiday insurance. It is strongly recommended that insurance is taken out at the time of booking.

Payment
When making a booking LESS THAN 8 WEEKS/56 DAYS prior to the departure FULL PAYMENT is required at the time of booking.
When making a booking MORE THAN 8 WEEKS/56 DAYS prior to departure a deposit of 30% OF THE TOTAL BOOKING VALUE is payable at time of booking.

The balance in full must be paid no later than 8 weeks before departure. In the event of payment not being received in full by the due date we reserve the right to cancel arrangements made and levy charges as in Booking Condition 6 below.
ALL CREDIT CARD PAYMENTS ARE SURCHARGED AT 2% UNLESS OTHERWISE SPECIFICALLY STATED.

Currency Surcharges
Once you have booked your holiday the price will not change except as set out below. A surcharge may be levied if, after booking, our costs increase as a result of adverse currency fluctuations. However, we will absorb any such costs increase up to an amount equivalent to 2% of the total cost of your holiday (excluding any amendment charges or insurance premiums) before levying any surcharge. No surcharge will be levied for bookings later than 30 days before the start date of your package. If any surcharge amounts to more than 10% of the price then you may cancel your booking and purchase alternative arrangements from us (paying or receiving a refund in respect of any price difference) or receive a full refund of all money paid provided the cancellation is made within 14 days from the issue date printed on the surcharge invoice. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.

The exchange rate used in calculation of 2011 prices is €1.12/£1.

If You Wish To Alter a Booking
We will do our best to help. An administration fee of £15 per person may be levied for each alteration made. If you wish to alter a booking within 8 weeks of departure, cancellation charges could apply.

Cancellation
If a booking or part thereof is cancelled, we must receive written advice of the cancellation signed, wherever possible, by the lead person and the following charges will then apply:

More than 56 days prior to departure Deposit
56 – 29 days prior to departure 50%
28 – 15 days prior to departure 70%
14 days or less prior to departure 100%

It may be possible to make a claim under any insurance policy arranged subject to the terms of the policy.

Car Hire
We act only as introductory agents and shall not be held liable for any loss, damage or injury howsoever caused. The contract is with the hire company operator whose terms and conditions are detailed on the contract signed on collection of the vehicle.

Descriptions
Our descriptions are prepared in good faith, often many months in advance, and believed to be correct at the time of publication. There may be occasions when an advertised facility is not available but as we do not own or manage the hotels or apartments featured, we have no direct control over the day to day running of the property. Certain facilities may require refurbishment or maintenance, e.g. swimming pools, and amenities or activities can be cancelled or curtailed due to lack of demand or weather conditions. Whilst we will notify any changes wherever possible, we cannot accept liability for the unavailability, temporary or permanent, of any facility not under our direct control.

If We Have To Alter Arrangements
Every effort is made to maintain arrangements as advertised but, because they are planned many months in advance, changes may occur for reasons which are totally beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable. Occasionally it may only be possible to offer alternatives of a lower standard or in a different resort in which case compensation may be offered. You have the choice of accepting the change and any compensation offered or cancelling the accommodation booking and receiving a full refund in respect of accommodation unoccupied without incurring any cancellation charges. We do not accept liability for any consequential losses relating to travel or other services provided by other suppliers.

Accommodation
The accommodation is reserved exclusively for the persons named or numbered in the booking. Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances re-accommodation is at the additional expense of the client.
Certain standards of behaviour are expected by the various local communities and clients are requested to observe them. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or apartment owners.

Problems and Complaints
In the event of a problem or complaint, this should be brought to the immediate notice of our agent or supplier of the accommodation or service whose name and address are shown on our holiday documentation.
This gives the Hotelier or Supplier concerned the opportunity to resolve any problem on the spot and minimise any inconvenience.
Most problems are quickly resolved, however, should a problem persist or it is felt necessary to pursue the matter further, or seek compensation, then it is essential that full details are notified to the Supplier in writing and a copy retained.

In the unusual event of a problem remaining unresolved on return to the UK and providing that the correct procedures have been followed, full details together with a copy of the written complaint to the Supplier and/or our Overseas Agent should be received at our Head Office not later than 28 days after the date of return to the UK. We will make the necessary enquiries and, whenever possible, respond fully within 28 days.
Overseas Hoteliers and Suppliers frequently refuse to entertain any complaints not properly notified in writing at the time and failure to follow the above procedures makes it difficult or impossible for us to pursue the matter or secure compensation where appropriate at a later date.
The Company does not accept any liability where our complaint procedures have not been observed or full written details are not received at our UK offices.

Disputes and Limits of Our Liability
In the event of any dispute concerning standards of accommodation or services our liability shall not exceed 150% of the cost of the accommodation and/or services provided. (Personal injury and death excluded).
We accept no liability for the actions of those concerned with any aspect of holiday arrangements who are not employed by us and over whom we have no direct control.
We accept no liability for consequential losses relating to travel or other arrangements made with other parties.
Please note that if any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable. All disputes will be governed by English Law and are subject to the exclusive jurisdiction of the English Courts.

Passports and Visas
A valid ten-year passport is required for entry into Greece. Holders of full British passports and nationals of countries which are members of the EU do not require a visa for entry into Greece. If you are not a British Citizen or do not hold an EU passport please check with the Greek Consulate (0207 221 6467).

Number of Nights in the Accommodation
The date from which the accommodation is reserved and the number of nights for which it has been booked are shown in the travel documentation. Villas and apartments are usually made available at varying times between 14.00hrs and 17.00hrs on the day from which the reservation has been made. It is standard practice for villas and apartments to be vacated before 10.00hrs.


Damage and Breakages
Clients are responsible for the costs of rectifying any damage or deficiency arising from their occupancy. It is important therefore, that any damage or deficiency noted on arrival is brought to the attention of the owner/agent as soon as possible.

Safety Standards
Standards of safety and hygiene are those of the host country and on occasions may fall short of standards expected in the UK. The monitoring and enforcement of local regulations is the responsibility of overseas authorities and suppliers. It is important that clients take all reasonable precautions to protect themselves whilst abroad. Clients are strongly advised to locate fire exits, check the depth of swimming pools where not indicated, if this could cause problems and satisfy themselves of the suitability of items such as high chairs and cots before use.

Resort Development
Building work and development is as common overseas as it is in the UK. Although you are on holiday, your chosen destination is not - normal life continues and this may include the noise and inconvenience of traffic (above and underground), building or roadwork's. Where we are aware of any such work which could seriously affect the enjoyment of a holiday we will notify this as soon as possible.

Resort Representatives
Our object is to provide as much factual information as possible, concerning accommodation and facilities to enable clients to make an informed choice. It should be noted that, pictures of hotel and apartment interiors represent the general style, size decor and furnishings, but these may vary, wholly or in part from room to room. As such all pictures are ‘typical interiors’ only.
Air Conditioning/Heating. Periods of operation are at the discretion of the owner and cannot be guaranteed.

And finally......
Most people take foreign holidays seeking sunshine, the chance to see different countries, meet different people and experience a different way of life. In fact the pace of life is sometimes slower, the people have different attitudes and priorities, food and mealtimes may differ from the UK, shopping hours and work patterns are different and public services can be less reliable.
Insects such as Ants and Cockroaches thrive in warmer climates and whilst harmless they can be a nuisance though easily eradicated if brought to the attention of maids or owners/agents. Disruption of electricity and water supplies is not uncommon in some areas and as much use is made of solar panels for heating, lack of sunshine or heavy usage at some times of the day may result in water not being as hot as desirable. Again this is a feature of the country as is the apparent lack of urgency in repair work on occasions.
We are the guests in a foreign land and cannot expect them to alter attitudes or habits of a lifetime to suit us, please be patient.